Delighting the customer
I use this term for a product that you may already like that then surprises you with a feature that you didn't even know existed. Like a car that turns off the interior lights before the battery runs dead, even if you'd left them on by accident.
I had one of those experiences today with my Cozmo. Yesterday my pump had started to complain that the battery was almost empty. And today I was running on voltage fumes. I knew that I had to replace it, but I kept forgetting to. That is, until I was putting in a combination lunch and correction bolus. While the pump was delivering the bolus I decided to test what would happen if I removed the battery, essentially mimicking loss of power.
After replacing the battery I was pleasantly surprised to see a Bolus Interrupted message on my Cozmo. This is the kind of attention to detail that I've seen in other parts of the Cozmo pump. Those firmware engineers (the folks who write the code that runs the pump) really thought about this - good for you folks!
Dexcom delights
Another customer delight for me, this time from those great Dexcom folks.
Today I got the new Dexcom CGM model to try out for a week or so (one sensor life). I'm going to replace my 16-day old sensor this evening and tomorrow I plan to try and use both receivers against the same sensor and see what happens. I'll use the OneTouch meter with the older receiver and my AgaMatrix WaveSense meter to calibrate the newer receiver.What I'm hoping is that the newer receiver will show my readings to be higher that on the older receiver. If I'm right then it may prove my theory for my A1C being higher than expected.
The trial model also came with the slightly newer version of the Dexcom software. They've re-introduced the modal day view, which is very useful when you want to see recurring patterns in a number of days.
I'll blog about the new receiver and software after I've had a chance to play with it for a few days.
Update: I've posted a video on YouTube showing how to calibrate the Dexcom open choice. I still need to talk about the software.
Note: I currently own shares in Dexcom, I try not to let this ownership influence what I say about the company or its products.
Labels: Cozmo, delight, design, Dexcom, diabetes, technology
posted by Bernard @ 11:45 PM
6 Comments:
Nice to hear that the Cozmo remembers the bolus during a power interruption. I really love how "smart" and customizable the Cozmo is. If it would have had a more normal shape and been a bit flatter, I totally would have chosen it over the Minimed. I hope they're able to integrate the Dexcom soon!
other than our first few 'bad' cozmos we've been so happy with it. it's just go far more features and is far more customizable than any other pump.
I can't wait to hear your further dex results too.
glad the technology's working for you. Now don't forget that battery though, the internal capacitor has a limited capacity for energy storage!
Bernard---so how do you input your meter reads into the Dex receiver? Any other improvements--like a 24 hour graph on the receiver---or perpetual high alarms?
Bernard
my daughter is new to pumping. Is there any software that calculates basal, carb and sensitivity rates based on inputed readings? I'm sick of doing the calculation already.
Peter
Please e-mail me about this and I'll offer some suggestions. You can get me at bernard (dot) farrell @ gmail.com.
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